I just wanted to say that I have been around to some of my stores and have seen a new crowd of people you have hired. There is one I have bumped Into in many of the locations I oversee, a young man named Roberto. He has serviced my 502 and 507 locations the latter on 11/19 around 11:30 am. He is following proper procedure and protocol and even going the extra mile. He has made my guests feel very good by acknowledging them and having the courtesy of addressing them with respect before and after he services the machine and ends it with “Thank you ma'am, your machine is ready” and pulls the chair out for them! From what we have seen with Thillens guys this is awesome! Thank you.
- Jean Arroyo, Blackhawk Restaurant Group